This is the result of streamlined processes, modernized infrastructure, and a rationalized back-office. Outsourcing is the best option for these companies, which helps them to meet financial targets by achieving operational excellence. As balance sheet pressures rise from both cost and revenue perspectives, utilities are seeking alternative strategies to improve their bottom lines. ![]() ![]() Today, as the regulatory environment is propelling the utility sector toward greater transparency, increased efficiency and the adoption of smart grid technology, many organizations are trying to strike a balance between profitability and customer experience enhancement.
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